Employee Benefits Document Library
OVERVIEW
Our associates are an integral part of our team culture. We believe in nurturing a supportive and caring environment that focuses on the well-being of our associates and their families. This culture is further strengthened through our partnership with BlueCross BlueShield of Tennessee, which underscores our commitment to promoting a healthy and engaged workforce. We offer associates a comprehensive health insurance package and Fortified Health Security makes a significant contribution toward the cost of associate coverage, health reimbursement accounts, and health savings accounts. Additional employer paid benefits are basic life and AD&D insurance, short term disability, and long term disability. We continue to round out our benefits offerings with dental, vision, accident and critical illness insurance, legal assistance, identity theft, and telemedicine. Please review your plan documents for full details.
ENROLLMENT
New Hire Enrollment
Welcome to our team! As a new associate, you’re eligible for coverage on your first day of employment if hired on the first day of the month. If hired after the first day of the month, you are eligible for coverage on the first of the following month. You must enroll yourself and your eligible dependents in benefits within 30 days of your hire date. If you do not enroll during this period, you will not have an opportunity to enroll in benefits again until annual enrollment or if you experience a qualifying life event.
Annual Enrollment
Annual enrollment is your opportunity to review your benefits and make changes for the next plan year. You can add, change, or decline coverage and add or drop eligible family members during this time. For the upcoming plan year, Annual Enrollment will be held in November for a January 1, 2026, effective date.
Changing Benefits Mid-Year
Once you make your elections, you won’t be able to change them until the next annual enrollment, unless you experience a qualifying life event. Examples of qualifying events include a change in:
- Legal marital status (e.g., marriage, divorce, death of spouse, legal separation)
- Number of dependents (e.g., birth, adoption, death of dependent, ineligibility due to age)
- A dependent’s eligibility status (e.g., a dependent child is no longer eligible)
- Employment or job status
You must make changes to your benefits within 30 days of your qualifying life event. If you miss the deadline, you will have to wait until the next annual enrollment unless you experience a qualifying life event.
MEDICAL & PRESCRIPTION DRUG INSURANCE
We partner with BlueCross BlueShield of Tennessee to offer medical and prescription drug insurance. As a plan member you have access to many consumer education tools and value-added programs designed to help manage your family’s medical care—24 hours a day, 7 days a week.
You will have two medical plan options; one High Deductible Health Plan accompanied by a Health Reimbursement Account and a PPO plan. When you receive care in-network, you benefit from our negotiated discounts.
BCBST Member Site
- Search for in-network providers and pharmacies
- View a list of covered medications
- View your ID card or request a new one
- Review claims information
DENTAL INSURANCE
DID YOU KNOW?
- Regular preventive care promotes better oral health, which is linked to other systemic health issues like heart disease and diabetes.
- Catching problems like cavities or gum disease early through routine visits means treatments are simpler and less expensive.
For 2026, we will be partnering with BlueCross BlueShield of Tennessee to offer you and your family members dental insurance.
VISION INSURANCE
DID YOU KNOW?
- Eye exams can help detect serious eye and general health conditions sooner: high blood pressure, diabetes, heart disease, high cholesterol
- Babies should receive their first professional eye exam at 6 months
- 80% of learning in the first 12 years comes through the eyes
Fortified Health Security offers vision coverage through BCBS of Tennessee to help pay for eye exams, prescription glasses and contact lenses. You receive a higher level of benefits when you see an in-network provider. Review your coverage details in your Benefit Guide.
LIFE & AD&D INSURANCE
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
Life insurance is an important part of your financial well-being, especially if others depend on you for support. Fortified Health Security automatically provides a benefit of 1 times your annual salary (up to $300,000), at no cost to you. You must be actively working a minimum of 30 hours per week to be eligible for coverage.
Associate Voluntary Life and AD&D Insurance
You’re eligible to purchase additional life insurance in increments of $10,000, but no more than 5 times your annual salary up to a maximum benefit of $500,000. As a new hire, you’re able to purchase up to $150,000 of guaranteed issue coverage without providing EOI. You have the same coverage options for voluntary AD&D insurance.
Spouse and Dependent Voluntary Life and AD&D Insurance
If you elect voluntary life coverage for yourself, you can also elect voluntary life coverage for your spouse in increments of $5,000 up to a maximum of $250,000 or 100% of your benefit. You can elect up to $25,000 of guaranteed issue coverage for your spouse when you are newly hired. Any change at annual enrollment going forward will be subject to EOI. Dependent child life coverage is available with a minimum benefit of $2,000, in increments of $1,000, up to a maximum of $10,000. You must elect coverage for yourself in order to elect for your dependents. All voluntary life coverage for children is guaranteed issue.
SHORT TERM DISABILITY (STD)
The company provides short term disability (STD) insurance to replace a portion of your income until you get back on your feet and return to work. The plan covers 60% of your pre-disability earnings up to a $2,500 weekly benefit maximum for up to 13 weeks. There is a 7-day waiting period for illnesses, but coverage for an accident will begin immediately.
LONG TERM DISABILITY (LTD)
The company provides long term disability (LTD) insurance to replace a portion of your income in the event you’re unable to work for an extended period. The plan covers 60% of your pre-disability earnings. The maximum benefit of coverage is $10,000 monthly.
HEALTH SAVINGS ACCOUNT (HSA)
Fortified Health Security adds money to your account:
- $700 if you cover yourself
- $1,400 if you cover any dependents.
In addition to this automatic contribution, Fortified will also match any contribution you make at $0.25 per $1 up to an additional $450 for individuals and $900 for those in family coverage.
- Your account always belongs to you; you can take it with you when you leave or retire.
- Your balance rolls over from year to year.
- Contributing lowers your taxable income.
- The account helps you build a healthcare nest egg for emergencies or retirement.
FLEXIBLE SPENDING ACCOUNT (FSA)
Flexible spending accounts (FSAs) allow you to set aside pre-tax dollars from your paycheck to cover qualified expenses you would normally pay out of your pocket. We offer two types of FSAs.
Limited Healthcare FSA
The limited healthcare FSA is similar to a traditional healthcare FSA, but it only covers dental and vision services. The maximum contribution for 2026 is $3,400. You can choose this option if you are enrolled in an HDHP and open an HSA.
Dependent Care FSA
The dependent care FSA helps you pay for dependent care. You can contribute up to $7,500 (or $3,750 if married and filing separately) per plan year. Your account works like a debit card; you need to accumulate the funds before you can use them.
Runout and Roll over Funds
Your Flexible Spending Account “run-out” period refers to a period of time in the new plan year during which you can file claims for expenses incurred during the previous plan year. Through Fortified Health Security you have 90 days after the beginning of the plan year to file your claims. Additionally, if you participate in an FSA, $680 can roll over to the next plan year. Unused funds exceeding $680 will be forfeited. The carryover provision does not reduce how much you can contribute to the FSA in the next plan year. For example, if you carry over $680, you can still make the maximum contribution, mandated by the IRS, in the next year. The rollover does not apply to the DCFSA. Visit irs.gov for more information.
ACCIDENT & CRITICAL ILLNESS INSURANCE
Voluntary benefits administered by The Standard provide an added layer of financial protection for you and your family. These benefits will help cover any extra out-of-pocket expenses if you suffer an unexpected serious illness or qualifying accident.
Accident Insurance
Accident insurance provides direct payments in the case of an off-the-job accident that results in:
- Emergency room: $250 benefit
- Hospital admission: $1,500 benefit
- Hospital confinement: $600/day benefit
- Surgery: up to $10,000 benefit
Critical Illness
Critical illness insurance provides direct payments if you are diagnosed with a covered critical illness such as:
- Cancer
- Heart attack
- Stroke
- Major organ transplant
- End stage renal failure
You may elect $20,000 in benefits for yourself and your spouse with no medical questions necessary. When you elect coverage, you will automatically receive coverage for your dependent children up to 25% of your benefit at no additional cost.
EMPLOYEE ASSISTANCE PROGRAM (EAP)
We partner with The Standard to provide an Employee Assistance Program to help you and your family members find solutions and resources to tackle life’s challenges. From simple topics such as quick ways to de-stress or how to find more time in your schedule, to more difficult issues such as finding support after the loss of a loved one—this program is here to provide you with support, options, and information. EAP specialists will confidentially discuss challenges you may be facing and provide consultation, information, action plans, and resources. The Standard offers unlimited access to consultants by telephone, resources and tools online, and up to 3 face-to-face visits per year.
- Phone consultations: 888.293.6948; unlimited calls, 24/7
- Online tools and resources: https://members.healthadvocate.com
- Face-to-face counseling: 3 sessions per year
Strict standards of confidentiality are in place to protect your privacy. Treatment information is not shared with anyone without your written permission.
401k & RETIREMENT
Your financial security is important to you, your family, and us as your employer. We want you to feel secure and prepared for life after your career. In partnership with The Trust Company of Tennessee, our 401(k) plan is designed to help you plan ahead and feel prepared.
- Associates are eligible to join the plan if 21 years of age. Contributions will begin 1st of the month following date of hire.
- You can contribute before-tax dollars to your 401(k) account through payroll deductions (up to the annual IRS limits).
- You can contribute after-tax dollars to your Roth 401(k) account through payroll deductions (up to the annual IRS limits). Your savings are not taxed when you withdraw them at retirement.
- Fortified Health Security matches 100% of the first 3% and 50% of the next 2% of pay that you contribute. Safe Harbor contributions are 100% vested.
- You choose how to invest your money in a variety of investment options.
- You’re always 100% vested in your own contributions.
Tools and Resources
Through our retirement plan, you also have access to retirement calculators and investment services that allow you to choose your own investment options, or you can use a managed account plan that does the hard work for you. Please note, you will need to elect beneficiaries separately for life insurance and your 401(k).
IRS 401(k) Maximums
For 2026, you can contribute up to $24,500 to your 401(k) account. If you’re age 50 by December 31, you may contribute an additional “catch-up” contribution of $8,000.
LEGAL & IDENTITY THEFT PROTECTION INSURANCE
Voluntary ID Theft Protection
Associates who have IDShield have peace of mind at work and at home. They know that their identities and personal data are covered by IDShield.
Full Identity Restoration
Licensed fraud investigators will take on the burden of fully restoring your identity.
Consulting and Emergency Access
Members have unlimited access to identity consultation during business hours and 24/7/365 for emergency situations.
Voluntary Legal Plan
The Legal Shield Membership Includes:
- Legal advice—personal legal issues
- Letters/calls made on your behalf
- Residential loan document assistance
- Attorney prepared living wills and healthcare directives
- Power of attorney
- Moving traffic violations (available 15 days after enrollment)
- Trial defense including pre-trial and trial
- Uncontested divorce, separation, adoption, and/ or name change
TELEMEDICINE
You are just a few minutes away from having access to an exciting new benefit. This telemedicine benefit gives you and your family 24/7/365 access to board-certified physicians anywhere in the U.S. via text, phone, video, or mobile app.
Online
1. Visit MyFlexCare.com; click on Member Portal; then click on Register Now
2. Enter your Full Name, Member Number, Date of Birth, select Relationship, then enter an Email Address and a Password
3. Check the terms and conditions box; then click Register; then Activate Now
4. To add dependents, on the homepage, click Dependents, then Add Dependent
Mobile App
1. Download the FlexCare Digital Health mobile app; then click Register button
2. Enter your Member Number, First and Last Name, Date of Birth, select Account Type, then enter an Email Address and a Password
3. Check the terms and conditions box; then click Register
4. To add dependents, click on the Account icon, then Dependents, then Add New Dependent After adding dependents, those over 18 will need to follow steps 1-3 above to create their own account (member number is the same for everyone in your household). Dependents under 18 will access FlexCare through your account.
If you have any issues or questions, please email Support@MyFlexCare.com.